Your Privacy Is Our Priority
At bm222, your personal information is kept with the highest level of protection. This policy transparently explains how we collect, use, and store your data.
This Privacy Policy ("Policy") applies to users ("you", "your") of the bm222 platform. bm222 ("we", "us") uses this Policy to explain what personal information we collect, how we use it, who we share it with, and how we keep it secure. By continuing to use our site you are agreeing to the terms of this Policy. Please read it carefully.
What Information We Collect
bm222 collects various types of information to operate its services. This information may be collected directly from you, automatically through our platform, or via third parties.
Identity Information
Name, date of birth, national ID or passport number, mailing address, and mobile number.
Contact Information
Email address, mobile number, and the history of your communications with us.
Financial Information
bKash, Nagad, Rocket, or Upay account numbers and transaction records — we do not store card or bank account numbers.
Technical Information
IP address, browser type, device identifier, operating system, and cookie data.
Usage Information
Gaming activity, betting history, preferred game categories, and time spent on the site.
Location Information
Approximate geographical location derived from your internet connection — not precise GPS location.
Why We Use Your Information
bm222 uses your information for the following legitimate purposes. Each purpose is necessary to improve your experience and to operate the platform safely.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Handling registration, login, identity verification, and account security. | Performance of Contract |
| Transaction Processing | Carrying out financial transactions related to deposits, withdrawals, and bonuses. | Performance of Contract |
| Customer Support | Providing assistance via live chat and email, and resolving complaints. | Legitimate Interest |
| Security & Fraud Prevention | Detecting suspicious activity and preventing account misuse. | Legitimate Interest |
| Service Improvement | Analysing user experience to improve platform performance. | Legitimate Interest |
| Age Verification | Ensuring that only users aged 21 or above are using the service. | Legal Obligation |
| Promotional Communications | Keeping you informed about offers, bonuses, and updates — based on your consent only. | Consent |
Cookies & Tracking Technologies
bm222 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve the site's functionality.
Essential Cookies
These cookies are required for the core functionality of the website — such as maintaining login sessions and storing security tokens. The site will not work properly without them and they cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences such as language selection, display settings, and gaming preferences. They make your experience more personalised.
Analytics Cookies
These help measure traffic on the site and understand how users interact with our services. This data is collected in fully anonymous form.
Cookie Controls
You can control or delete most cookies through your browser settings. However, disabling essential cookies may cause some site features to stop working properly.
Disclosure & Sharing of Information
bm222 does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:
Service Provider Partners
Limited information is shared with our trusted partners for payment processing, cybersecurity, customer support, and technical services. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.
Legal Obligations
Information may be disclosed when required by a court order, government directive, or legal process. In such cases we provide only the information that is strictly necessary and endeavour to notify you wherever possible.
Security & Fraud Prevention
Relevant information may be shared with the relevant authorities to detect and prevent account fraud, money laundering, or other illegal activity.
What We Do Not Do
- We do not sell your personal information to third-party advertisers.
- We do not share your financial information with any party unnecessarily.
- We do not pass information to any partner for marketing purposes without your consent.
- We do not transfer your information internationally without ensuring appropriate safeguards are in place.
Data Security Measures
bm222 adopts industry-standard technical and organisational measures to keep your information secure. We believe that a secure platform is the foundation of a trustworthy service.
SSL Encryption
All data transmissions are protected by 256-bit SSL/TLS encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active at all times.
Access Controls
Staff access to data is restricted by role-based controls and audit logs are maintained.
Secure Storage
Data is stored in encrypted databases and regular security audits are conducted.
In the Event of a Security Incident
If a data breach occurs that affects your information, we will notify you as quickly as possible and take the necessary steps to minimise the damage. Please note, however, that no system on the internet is 100% secure — you also have a responsibility to keep your account password confidential.
Data Retention Period
bm222 does not retain your information for longer than necessary. Retention periods are determined based on the type of information:
- Account information: Retained for as long as the account is active and for as long as required to meet legal obligations after it is closed.
- Financial transaction records: Retained for the period required by accounting and audit obligations.
- Customer support records: Retained for a reasonable period to ensure service quality and resolve disputes.
- Marketing data: Marketing communications are stopped immediately upon withdrawal of your consent.
- Technical logs: Retained for a limited period for security purposes, then deleted.
Your Rights
You have certain important rights regarding your personal information. bm222 respects these rights and you may exercise them at any time.
Right of Access
You may request to know what information we hold about you. We will provide a copy within a reasonable time.
Right to Rectification
If any of your information is incorrect, you may request a correction. We will update it promptly.
Right to Erasure
In certain circumstances you may request that your information be deleted, though complete deletion may not be possible where legal obligations exist.
Right to Object to Processing
You may object to the processing of your information on the basis of legitimate interest, particularly for marketing purposes.
Right to Restriction
In certain circumstances you may request that the processing of your information be restricted.
Right to Portability
You may request the information you have provided in a structured, machine-readable format.
How to Exercise Your Rights
To exercise any of the above rights, please contact us. We will endeavour to respond to your request within 30 days. You may be asked to provide certain information to verify your identity. Email: [email protected]
Protection of Minors
bm222 is a platform for adults only. This service is intended solely for users aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor's information has been collected, we will immediately close that account and delete the relevant data. If you suspect that a minor has registered on our platform, please notify our support team.
Third-Party Services
Limitations of External Services
The bm222 platform uses payment gateways (bKash, Nagad, Rocket, Upay, bank transfer) and game providers' services. These third-party services have their own privacy policies. bm222 is not responsible for how your information is processed on their platforms. We work only with trusted partners and evaluate their data protection standards.
Protection of Payment Information
Your financial transactions are processed within the secure environments of bKash, Nagad, Rocket, Upay, or your bank. Full financial identifying information is not stored on bm222's servers — we retain only transaction references and status.
Changes to This Policy
bm222 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notification will be sent by email or posted on the platform.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- For major changes to the policy, we may seek your explicit consent.
Questions About Privacy?
Our support team is available 24/7 to answer any questions you may have. Contact us by email or live chat.
Contact Us via Live ChatContact by Email
For any privacy-related requests or complaints, please email us:
[email protected]
Live Chat Support
Support is available in Bengali 24 hours a day, 7 days a week. After your identity is verified, requests to access or delete information will be processed.